1. Who we are
Vecino Fix is the trading name of Vecino Fix, NIF TODO: NIF, registered address 03183 Torrevieja (Alicante), Spain. Contact: [email protected], +34 624 824 971.
2. Quotes and prices
- All prices exclude VAT. VAT is added at the applicable rate on your invoice.
- Before we start, we confirm the price in writing (usually on WhatsApp). Fix Menu prices are fixed prices for the job described. Where a price says parts are included, it covers them; otherwise parts are charged at the price on the receipt, with no mark-up, unless you supply them.
- For jobs not on the Fix Menu, the inspection visit is free. We then give you a fixed price before any work starts.
- Urgent visits and visits on Sundays and public holidays carry an extra fee, which depends on the job. We tell you the amount and you agree it before we come.
- If, once we start, the job turns out to be different from what was described, we stop and agree a new price with you before continuing.
3. Payment
- You pay in cash. You always get an invoice.
- Payment is due when the job is finished, unless agreed otherwise in writing.
4. Appointments
- We text you 30 minutes before we arrive.
5. Guarantee
- We give a 90-day guarantee on our workmanship. If something we did fails because of our work, we come back and fix it at no cost.
- Parts are covered by the manufacturer's warranty. The guarantee does not cover misuse, normal wear, or work changed by someone else.
- This guarantee is in addition to your legal rights as a consumer, which are not affected.
6. Right of withdrawal (consumers)
If the contract is made at your home or at a distance (for example by WhatsApp), you normally have 14 calendar days to withdraw without giving a reason. If you ask us to start the work within those 14 days, we will ask you to confirm this in writing. In that case:
- If you withdraw after we have started, you pay the proportional part of the work already done.
- Once the work is fully completed with your express request and acknowledgement, you lose the right of withdrawal.
- The right of withdrawal does not apply when you have specifically asked us to visit for urgent repairs or maintenance.
To withdraw, send us a clear message by email or WhatsApp. TODO: lawyer to provide the model withdrawal form and final wording
7. Home Care memberships
- Monthly plans run month to month; you can stop with one month's notice. Annual plans are paid 12 months upfront. TODO: confirm notice period and annual refund policy
- Founding member prices are kept for as long as the membership continues without a break.
- Keys are labelled with a code, never with your name or address, stored securely and returned when you ask or when membership ends.
- Home Care is a home-check service, not a security service: we do not respond to alarms.
8. What we don't do
We do not carry out gas installations, new electrical installations or certificates, or refrigerant (F-gas) air-conditioning work. For these we can refer you to licensed professionals.
9. Liability and insurance
We hold public liability insurance. TODO: insurer and policy details, including key custody cover
10. Complaints and disputes
Official complaint forms (hojas de reclamaciones) are available on request. You can also contact us at [email protected]. TODO: decide whether to join the consumer arbitration system (Junta Arbitral de Consumo)
These conditions are governed by Spanish law. See also our privacy policy.