Questions & answers

Many common jobs have a fixed price on our Fix Menu, for example a shutter strap for €40, parts included. For anything else, we come and look for free, then give you a fixed price. We always agree the price before we start.

All our prices exclude VAT, which is added on your invoice. You get a proper invoice for every job.

In cash, when the job is finished. You always get an invoice.

Parts are charged at the price on the receipt, with no mark-up. If you prefer, you can buy the parts yourself and we fit them.

The easiest way is WhatsApp. Send us a photo of the problem, and we reply with a price and a time. You can also call us, or leave your number on our website and we'll call you back.

Regular jobs: usually within a few days. Emergencies, such as a leak or a burst pipe: we come as soon as we can, day or night, often the same day. Urgent and night-time visits, and visits on Sundays and public holidays, cost an extra 25% of the job price (minimum €25), which we tell you before we come. We will always tell you honestly when we can come.

Yes. We do regular jobs every day of the week from 7am to midnight, weekends and public holidays included. Between midnight and 7am we come out for emergencies only. Message us on WhatsApp at any hour; we usually reply within 15 minutes. Urgent and night-time visits, and visits on Sundays and public holidays, cost an extra 25% of the job price (minimum €25), which we tell you before we come.

Torrevieja, La Mata, La Zenia, Cabo Roig, Playa Flamenca, Villamartín, Los Dolses and Ciudad Quesada. We also cover Guardamar, Pilar de la Horadada, San Miguel de Salinas, Los Montesinos and Algorfa, at the same prices.

No. Many of our customers live abroad. You can leave a key with us, and we send you photos when the job is done.

Yes: bathroom and kitchen renovations, tiling, flooring and painting. We visit first and give you a fixed written quote. We don't do structural work or work that needs a major building licence; for that we recommend a builder.

We visit your home first, for free. Then you get a fixed written quote in your language before any work starts.

Yes. You can leave a key with us: it gets a coded tag with no name or address. We send you progress photos on WhatsApp and tell you when the job is done.

Some renovations need a permit or a notice to the town hall. We tell you before we start if your job needs one. We don't do structural work or work that needs a major building licence.

Yes. Our work has a 90-day guarantee. If something we did fails because of our work, we come back and fix it for free.

We can buy it for you at the price on the receipt, with no mark-up. Or you choose and buy your own, and we paint.

Our work has a 90-day guarantee. If something we fixed fails because of our work, we come back and fix it for free.

Yes. We have public liability insurance for our work in your home.

Every key gets a coded tag with no name or address on it. Keys are locked away, separate from the list of codes, and you can have them back whenever you ask.

We go through our 30-point checklist: leaks, damp, windows and shutters, power, fridge, pool and garden, storm damage and more. Then we send you a photo and video report on WhatsApp.

Yes. Monthly plans have no long contract. Just tell us one month before. Annual plans are paid for 12 months upfront.

Our team speaks Spanish and English. On WhatsApp you can write in your own language. We reply in your language too, using careful translation, and we check that we have understood you correctly.